EMEA Customers: IMPORTANT CUSTOMER INFORMATION

Dear Valued Customer,

Effective August 1st, 2020, Intera Oncology will begin accepting and invoicing all orders for Johnson & Johnson Oncology/Neuromodulation pump accessories for EMEA. As of this date, these accessories orders will no longer be accepted by Johnson & Johnson.

What does this change mean to you?

  • Beginning August 1st, 2020, you must place your purchase order for Johnson & Johnson Oncology/Neuromodulation Drug Delivery pump accessories to Intera Oncology as the supplier. Any orders placed with Johnson & Johnson on or after August 1st, 2020 may lead to ordering delays. Download the list of codes for affected products under “Drug Delivery products” below.
  • New Accounts: If you need to set up an Intera Oncology account to order the Neuromodulation and Oncology Drug Delivery pump accessories, please fill out the online account setup form below. This process takes Intera Oncology two business days so to avoid any delays in receiving product to treat patients, you should do this as soon as possible.
  • Orders placed beginning August 1st, 2020 will be invoiced by Intera Oncology. Please ensure you follow the payment remittance instructions provided on the invoice and your accounts payable systems identify Intera Oncology as the supplier for Oncology/Neuromodulation Drug Delivery products.
  • Products will continue to arrive packaged with Johnson & Johnson labeling but all Oncology/Neuromodulation Drug Delivery pump accessories will be billed and shipped by Intera Oncology.

Intera Oncology is committed to providing the quality products and service you have come to expect. We know you may have questions about what these changes mean to you. Our Intera Oncology Customer Service team is available to answer any questions you may have and can be reached by phone +31-13-547-9304 or email interaoncology-eu@healthlinkeurope.com. For clinical calls please call: +1-781-461-5627. Our Intera Oncology clinical team can only converse in English, please have a translator available if necessary. Thank you.